389win88 – Platform Terms and Conditions of Use

1. Acceptance of Terms and Conditions

By accessing, browsing, or using the 389win88 platform — whether on a mobile browser, tablet, or desktop — you confirm that you have read, understood, and fully agree to these Terms and Conditions, as well as the Privacy Policy and the specific rules of each product available on the platform.

If you do not agree with any provision set out here, you must immediately stop using the platform and refrain from registering. 389win88 reserves the right to deny access to anyone who fails to comply with or violates these Terms.

These Terms apply to all services offered by 389win88, including Sports Betting, live casino, slots, crash games, jackpots, and the VIP Program, among other products that may be launched on the platform.

2. Eligibility and Registration Requirements

To register and use 389win88 services, the user must:

• Be at least 18 (eighteen) years of age;
• Be a resident of Brazil and hold a valid CPF;
• Not be listed in any sports betting or gambling self-exclusion program in Brazil;
• Not have had a previous account closed for violation of these Terms;
• Have full legal capacity to enter into contracts, in accordance with the Brazilian Civil Code.

A 389win88 account is personal and non-transferable. Each user may hold only one active account linked to their CPF. Creating multiple accounts — whether using a different CPF or by any other means — is strictly prohibited and may result in the cancellation of all accounts involved and the withholding of any balances pending verification.

389win88 may request supporting documents at any time to verify identity, address, and source of funds. Failure to submit the required documents within the stipulated timeframe may result in temporary account suspension until the verification process is complete.

3. User Account

3.1 Registration and Security

At registration, users must provide accurate, complete, and truthful information, including their full legal name as it appears on their ID, date of birth, CPF, email address, and mobile number. Users are responsible for keeping their account details up to date.

Your login password is your sole responsibility. 389win88 recommends using strong passwords — combining uppercase letters, lowercase letters, numbers, and special characters — and enabling two-factor authentication where available. Never share your password with anyone.

3.2 Unauthorized Access

If you suspect your account has been accessed by an unauthorized third party, contact 389win88 support immediately via chat or WhatsApp on the platform. 389win88 is not liable for losses resulting from unauthorized account use when the user failed to follow the recommended security measures.

3.3 Account Inactivity

Accounts with no activity for an extended period may be classified as inactive. 389win88 will notify the user before applying any maintenance fees or initiating the inactive account closure process, as set out in the specific conditions communicated to the user.

4. Deposits

389win88 accepts deposits made exclusively through Brazilian payment methods available on the platform: Pix, boleto bancário, credit card, debit card, PicPay, Mercado Pago, and TED bank transfers to accounts at Nubank, Itaú, Bradesco, Banco do Brasil, and other available banks.

• The minimum deposit is R$ 10.00 per transaction;
• Pix deposits are processed instantly, 24 hours a day, 7 days a week;
• Deposits via boleto bancário may take up to 3 business days to clear;
• Credit card deposits are subject to approval by the card issuer;
• 389win88 does not accept deposits from third parties — the payment method must be registered in the account holder's name;
• 389win88 does not charge fees on deposits, but your bank or card issuer may apply their own charges.

389win88 reserves the right to request proof of deposit and additional documentation before releasing funds for betting, particularly in cases of high amounts or behavior that triggers anti-money laundering protocols.

5. Betting – General Rules

5.1 Bet Confirmation

A bet is only considered valid once it has been confirmed on screen and the corresponding amount has been deducted from the account balance. Users are responsible for reviewing all bet details — event, market, odd, and stake — before confirming. 389win88 does not cancel confirmed bets due to user error.

5.2 Odds and Changes

Odds displayed on the 389win88 platform may change at any time before a bet is confirmed. The valid odd is always the one available at the exact moment of confirmation. In live betting, odds update in real time and may shift between selection and confirmation — the platform will display the final odd for your acceptance before any balance is deducted.

5.3 Void Bets

A bet may be declared void by 389win88 in the following situations, without limitation:

• Event cancelled or postponed without rescheduling within the timeframe defined by the sport's rules;
• Odds published due to a clear technical error with a value significantly different from the market rate;
• Result determined by a proven irregularity (match fixing, administrative walkover, etc.);
• Any force majeure circumstance that prevents the normal conclusion of the event.

In the case of void bets, the wagered amount is returned in full to the 389win88 account balance.

5.4 Combination Bets

In parlay (accumulator) bets, the voiding of one or more selections does not cancel the entire slip. The voided selection is removed and the remaining odds multiply as normal. The parlay is only a winner if all remaining selections are correct.

6. Withdrawals and Payments

389win88 processes withdrawals preferably via Pix to the key registered on the user's account, linked to the account holder's CPF. Withdrawals to third-party accounts are not permitted.

• The minimum withdrawal amount is R$ 20.00;
• Pix withdrawals are processed within 24 hours, with most completed within minutes for verified accounts;
• VIP Program members at higher tiers have withdrawals processed on a priority basis;
• 389win88 may request identity verification documents before processing the first withdrawal or withdrawals above certain amounts;
• Withdrawals of winnings generated from bonuses are subject to meeting the wagering requirements described in the specific bonus terms.

In cases of suspected fraud, money laundering, or misuse of payment methods, 389win88 may temporarily suspend withdrawal processing and request additional documentation for investigation. During this period, the balance remains in the account and the user will be kept informed of progress.

7. Bonuses and Promotions

389win88 regularly offers welcome bonuses, seasonal promotions, cashback, and special reload bonuses. Each offer has specific conditions communicated at the time of activation — including expiry date, wagering requirements (rollover), minimum odds, and eligible sports or games.

7.1 Welcome Bonus

The 389win88 welcome bonus offers up to 100% on the first deposit, up to a maximum of R$ 500.00. To activate it, the user must make their first deposit after registration and accept the offer as instructed on the platform. The bonus is credited as bonus balance and is not available for direct withdrawal.

7.2 General Bonus Rules

• One welcome bonus per CPF, per IP address, and per device;
• Using a VPN or suspicious IP addresses to access bonuses is strictly prohibited;
• 389win88 reserves the right to cancel bonuses and any associated winnings in the event of proven abuse;
• Promotions may be modified or discontinued at any time without prior notice, provided that bonuses already activated are not affected;
• When simultaneous promotions conflict, the more specific terms of the offer in question take precedence.

8. Live Casino and Games

The 389win88 Live Casino features roulette, blackjack, baccarat, and poker tables with real dealers in live streaming. Slots and crash games are provided by certified third-party developers. The specific rules for each game are displayed within the game environment itself before any match or round begins.

Casino games use certified random number generation (RNG) technology to ensure unpredictable results that are not influenced by any party. 389win88 does not interfere with casino game outcomes in any way.

389win88 progressive jackpots accumulate contributions from the bets of all participating players. The displayed amount is updated in real time and can be won by any eligible player at any moment, in accordance with the specific jackpot rules. If a technical issue occurs during a round with jackpot potential, the disputed amount is held in custody until the incident is resolved.

9. VIP Program

The 389win88 VIP Program rewards the most active users with progressive benefits across six tiers: Bronze, Silver, Gold, Platinum, Diamond, and Elite. Advancement between tiers is calculated based on the volume of bets placed with real-money balance — bets placed with bonus balance do not count toward tier progression.

VIP Program benefits include, but are not limited to: enhanced odds on selected markets, weekly cashback on bets, priority-processed withdrawals, exclusive bonuses on special dates, and access to offers not available to the general public. The specific benefits for each tier are described on the VIP Program page on the platform.

389win88 reserves the right to adjust progression criteria, level benefits, and VIP Program conditions with prior notice to affected users. Accumulated points do not expire as long as the account remains active and in compliance with these Terms.

10. Prohibited Conduct

389win88 users are strictly prohibited from the following actions, subject to immediate account closure and forfeiture of balance:

• Creating more than one account or attempting to circumvent the one-account-per-CPF restriction;
• Providing false information, falsified documents, or a third party's identity during registration or verification;
• Using bots, automated scripts, unauthorized arbitrage software, or any technology that provides an unfair advantage;
• Attempting to access the platform via VPN, proxy, or other location-masking methods in order to circumvent geographic restrictions or bonus controls;
• Participating in any money laundering scheme or using the platform to move funds of illicit origin;
• Placing coordinated bets across different accounts to secure a result regardless of the odds (abusive dutching);
• Exploiting errors or technical glitches on the platform — any identified error must be reported to 389win88 support immediately;
• Threatening, insulting, or harassing support staff or other users;
• Using the account for commercial purposes not authorized by 389win88.

11. Account Closure and Suspension

11.1 At the User's Request

Users may request account closure at any time through 389win88 support. Once the request is submitted, any available real balance will be refunded via Pix within up to 5 business days, provided there are no pending bets and all applicable bonus requirements have been met.

11.2 At 389win88's Discretion

389win88 may suspend or close an account in the following circumstances:

• Violation of any clause of these Terms and Conditions;
• Reasonable grounds for suspicion of fraud, match-fixing, or misuse of the platform;
• Failure to provide the required verification documents within the established deadline;
• Self-exclusion request submitted by the user or a responsible family member, with supporting documentation;
• Court order or administrative ruling by a competent authority in Brazil.

In the event of account closure due to a breach of these Terms, 389win88 may hold any balance pending verification for as long as necessary to complete the investigation. The user will be notified of the reason for closure within the applicable legal timeframe.

12. Limitation of Liability

389win88 is not liable for losses or damages resulting from:

• Service interruptions due to scheduled maintenance or technical incidents beyond the platform's control;
• Losses from bets or games resulting from decisions made by the user themselves;
• Unauthorized account access resulting from the user's failure to adequately protect their login credentials;
• Internet connection or device issues on the user's end;
• Odds fluctuations between the time of selection and bet confirmation in live markets;
• Any indirect, incidental, special, or consequential damages arising from use of the platform.

In the event of a technical error resulting in an undue credit to a user's account, 389win88 reserves the right to reverse the amount without prior notice. Users acquire no entitlement to funds credited as a result of a manifest technical error.

13. Responsible Gambling

389win88 believes betting is entertainment and should be enjoyed responsibly. The platform offers self-control tools accessible directly through account settings:

• Deposit limits: daily, weekly, and monthly;
• Betting limits: maximum amount per bet or per period;
• Voluntary break: temporary account suspension for periods ranging from 24 hours to 6 months;
• Permanent self-exclusion: permanent closure with no possibility of reversal.

Once activated, permanent self-exclusion cannot be reversed through any support channel. This measure exists to protect users who recognize the need to step away from betting for good.

389win88 strictly prohibits betting by individuals under 18 years of age. Any account identified as belonging to a minor will be immediately closed and the balance returned to the legal guardian upon presentation of the required documentation.

For more information and support resources, visit our Responsible Gambling of 389win88.

14. Privacy and Data Protection (LGPD)

389win88 handles users' personal data in compliance with the General Data Protection Law (Lei nº 13.709/2018 — LGPD). Collected data is used exclusively for:

• Creation and management of the user account;
• Processing deposits, bets, and withdrawals;
• Fraud prevention and compliance with regulatory obligations;
• Personalizing the experience on the platform;
• Communication of promotions and updates, where the user has given consent.

Users have the right to access, correct, request portability of, and request deletion of their data at any time, as provided under the LGPD. To exercise these rights or for questions about data handling, please contact us at privacidade@389win88.net.

The full 389win88 Privacy Policy, with details on what data is collected, how it is stored, and with whom it may be shared, is available on our Privacy Policy.

15. Changes to These Terms and Conditions

389win88 may update these Terms and Conditions at any time. Material changes will be communicated to users via their registered email and through an in-platform notification at least 15 days in advance, except where legal requirements demand immediate implementation.

Continued use of the platform after the new Terms take effect constitutes implied acceptance of the changes. If a user does not agree with the new conditions, they must request account closure before the changes come into force.

16. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Federative Republic of Brazil. Any dispute arising from the interpretation or execution of this agreement shall be submitted to the jurisdiction of the user's place of domicile, as set forth in the Consumer Protection Code (Lei nº 8.078/1990), unless otherwise provided by law.

389win88 operates in compliance with applicable Brazilian legislation governing online betting and gaming platforms. Legal inquiries or formal complaints may be directed to juridico@389win88.net.

For general support, customer service, and operational issues, please use the live chat or WhatsApp available 24 hours a day on the 389win88 platform.